I am a huge proponent of customer service…good customer service. What defines good customer service? Simple…receiving it when you want it (timing) and how you want it (delivery). THIS is why I created timinganddelivery.com.
That’s all fine and good, but on its own probably has you saying ‘SO WHAT?!’. Here’s your answer:
timinganddelivery.com is centred on three basic concepts :
- service: provides real-life examples of good AND bad service across businesses (restaurants, personal services, merchants, travel, and more) and borders (Kitisilano, Vanouver, Canada, the US, and abroad);
- satisfaction: gets behind the curtain of each experience in order to provide you with what you need to know…and why you need to know it; and
- sharing: in Tipping Point terminology, I’m somewhere in between a Salesman and a Maven. That said, when I’m treated well, it gets noticed. If I think highly of somewhere I’ve been or the way I’ve been treated, others will know about it.
I encourage you all to engage yourself by commenting on any of my posts and sharing your experiences as well. Over time, timinganddelivery.com will become a comprehensive network of real-time information about businesses across the globe that either deserve accolades or need to shape up!
THAT is where the rubber will hit the road and make timinganddelivery.com your ultimate customer service resource.
The opportunities are endless…
Darren Patrick
darren@timinganddelivery.com
Vancouver, BC, Canada
August 2007
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