Comments on: chivana vancouver

By: John

John — Fri, 02 May 2008 16:47:32 +0000

If you were told you had to be out by 9:30 why would you go in? At least they gave you the option when you arrived instead of telling you to leave at the last minute. Have you ever hosted a party where you have paid (thousands of dollars) to have the place to yourself and other people have been allowed in as well? I agree the complimentary drink or appy would have been a nice touch but they did tell you before you went in.

By: e-lizabeth

e-lizabeth — Sun, 04 Nov 2007 00:55:28 +0000

What would have been above and beyond great service is if they’d offered you a complimentary drink or appy or something before you left… something like:

“We’re so sorry to have to ask you to go, but to show our appreciation that you came by, here’s a drink on us. Please keep Chivana in mind in future.”

That would have been nice instead of “Can I get you anything else before you leave?” (Especially the way she said it with her hands on her hips.. priceless!)

A little goes a long way.

By: ejtje

ejtje — Fri, 02 Nov 2007 19:43:57 +0000

Point well taken. I completely agree that they should have just told you they were closed for the evening.

By: darren

darren — Fri, 02 Nov 2007 19:06:24 +0000

I hear you, ejtje, and I agree, it isn’t so strange to host a private party and to pay to do so. We’ve probably all done it (or been to something similar).

Why I (and we) were disappointed with Chivana came down to a few main points: 1) we were allowed in when we probably shouldn’t have been; and 2) received poor service because of it. In essence, we were reminded time and time again that we were not ‘welcome’ guests. My point…don’t allow your customers in if you don’t intend on treating them well.

By: ejtje

ejtje — Fri, 02 Nov 2007 18:26:40 +0000

Hmmmm, I’m not sure I quite follow or agree with the ‘peasant-king’ analogy. Is it really so strange that people sometimes host a party at a bar or restaurant? And if I was hosting a *private* party, and paying to do so, I wouldn’t want strangers to then also be allowed in, no matter how small my party may be.

No doubt it was annoying not being able to have some drinks and having to move elsewhere, but putting this down to poor customer service seems a little harsh.