customer service, backwards

29Jul08

I’ve written a lot about where to go to find the best service (and where you should probably ‘take a pass on’). In other words, I’ve directed a fair deal of commentary towards businesses. But what if it was the other way ‘round?

That’s right…what if stores/restaurants/shops started selecting which customers to serve (and how to serve them) based on their own rule book?

They have.

Thanks Meg for bringing to my attention:

An Idaho Subway location that’s had enough of ‘line talkers”:

subway_cell_phones.bmp

A Denver coffee shop that is quite direct with their messaging:

no_pay_no_poop_no_pee.bmp

How many of you are guilty of either of these? (as I quietly raise my hand)…

darren

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2 Responses to “customer service, backwards”


  1. 1 Jessica Posted July 30th, 2008 - 9:27 pm

    A girl friend of mine recently told me a story of driving home from work one evening trying her best to fight off the symptoms of her flu. Unfortunately she was not doing so well and in her dire state she knew that if she didn’t pull over and use a washroom it would turn into a very messy situation. So she stopped at the first little restaurant and ran in explaining to the hostess that she was very sick and needed desperately to use the washroom. She was turned away because ” the washrooms were for customers only.” My very lovely, professional, business woman friend shat herself because of this rule. Can you believe it!? That’s all :)

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  1. 1 dead animals only » timinganddelivery.com Pingback on Aug 8th, 2008
    "[...] heard of ‘No Shirt, No Shoes, No Service’, I’ve also heard some other unique ways that restaurants/coffee shops select ..."

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