I’m pretty excited.

Why?

Well, a big part of it is that tomorrow marks the Canadian kick-off of Oasis’ 2008 tour here in Vancouver. Back in April, I told you a little bit about that.

What does Oasis have to do with AT&T (seeing as though there’s a very large, very blue, and very corporate-ish logo on this post) and customer service? Aside from AT&T having used ‘All Around the World‘ on one of its commercial campaigns (don’t even want to think what that cost), not a whole hell of a lot.

By transitive property, though, AT&T has recently blasted out a new campaign called ConnecTech (thanks to one of my readers for bringing it to my attention).

Here’s the deal about AT&T’s new ConnecTech service, which I found pretty cool (even though I sit just hours outside of the US):

AT&T is diversifying its services by attempting to take customer service to the next level by providing in-home services across the 50 states for just about any technical support needs you could have.

A normal human might expect phone services from a phone company…but wait…that’s not all (and you knew it wasn’t)…ConnecTech also does custom installation of home theatre and TV equipment, Flat-panel TV wall mounting and home video installation, and Wall-mount speaker installation.

And here’s where I thought AT&T will really get some traction:

• New PC or Mac computer installation and the startup of a home desktop or notebook, including e-mail, security configuration and device networking
• PC repair service, including parts and hardware replacement
• Home network installation of multiple broadband-enabled devices
• Computer and network diagnosis covering software and router configuration, settings, virus, spyware or operating system errors
• Remote PC and phone support for digital products, such as digital camera, MP3 players and more.

What’s more is that you don’t have to be an AT&T customer to use ConnecTech- and in-home or over-the-phone support services are available 7 days a week. There’s also next-day service installation.

Don’t get me wrong, I think convergence is great (i.e., one-stop shopping). But to me, it usually comes with a hefty, hidden/baked-in price tag. I did some digging…not the case. Apparently, AT&T ConnecTech services start at less than $100. With the C$ trading at ‘around’ par, that’s not too bad, I think. Too bad I/we Canadians can’t use it!

If you’re South of the 49th, enjoy!

darren