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The following post was submitted by Alex, one of timinganddelivery Vancouver’s readers.

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House of Clogs
1280 Robson St.
604 685 8710

Very friendly staff…until you need to return something.

I wasn’t told about their “no returns” policy until after I tried to return shoes (unworn, with receipt, a week after purchase). I explained nothing would fit me as their stock is wide, and my feet are very narrow.

The manager/owner gave me a limited-time credit note “as a special favor”. He made me come back over and over to check new stock, but he knew nothing would fit me because he did the ordering.

He seemed to think it was funny.

I called the store two weeks later to ask for corporate info; the manager acted very suspicious and hung up on me.

I’ve lost $160 because of his “policy”, which is only posted on a small sign near the ceiling. The Manager/Owner doesn’t care about customers, just their money.

I worked in Customer Service for 14 years, and never treated a customer like this.

BUYER BEWARE.

Alex M