While it may not have anything to do with Vancouver, per se, Dave Carroll’s response to United Airlines and his customer service experience is absolutely priceless. As we write this, “United Breaks Guitars” had already been viewed over 2 million times (in three days)!
And the official response from Taylor Guitars:
As a Taylor Guitar owner myself, this is not only good information, but a great example of how powerful the customer’s voice is, if wielded effectively.
